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Terms & Conditions

Please read the terms and conditions for more information about our service.

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The aforementioned terms and conditions apply to Penguin Publishing Experts projects.


You shall have complete ownership of the material that we create for you and supply in accordance with the parameters agreed upon. We will have no copyright on the content, and you are free to publish and use it as you see fit.


All services listed on the website need a 100% upfront payment. The customer is responsible for any transaction fees and taxes (where applicable).


We provide limitless changes on provided work as long as the requests are submitted within 7 days of the work being delivered and, in extreme situations, within 14 days of the work being delivered. All modification requests for client orders will be fulfilled in accordance with the order's urgency, with a typical minimum turnaround time of 24 hours.
The following is the revision turnaround time based on urgency:


Before beginning a project, any project needs will be reviewed with the clients. Service-level disputes shall be resolved in accordance with the terms and requirements agreed upon at the start of a project, these terms and conditions, and reasonable business practices.


You may request a complete refund before we begin work on your project. However, after work on a project has begun, the refund will be executed after any relevant transaction charges have been deducted from the amount. If you join up utilizing a limited-time or reduced offer, you will not be eligible for a refund.
A refund request can be submitted if you are unsatisfied with any product or service provided by Penguin Publishing Experts within 5 days of your order completion. If we are unable to perform the requested service due to our unlimited revision policy, we will issue a percentage-based refund. If no refund request is received within five days of your purchase's delivery, both parties will presume your satisfaction with the supplied goods.


1. Introduction

This Privacy Policy explains how Penguin Publishing Experts collects, uses, and protects the email addresses and mobile numbers provided by users on our website. We are committed to ensuring that your privacy is protected and that we comply with all relevant data protection laws.

2. Information We Collect

We may collect the following information:

• Mobile phone numbers

• Any additional information provided voluntarily by the user.

3. How We Use the Information

We use the collected mobile numbers for the following purposes:

• To send relevant updates related to our services.

• To notify users about account-related information.

• For internal record keeping.

4. Consent for Mobile Number Collection

By providing your mobile number on Penguin Publishing Experts, you consent to the collection and use of this information as outlined in this Privacy Policy.

5. Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Controlling Your Personal Information

You may choose to restrict the collection or use of your mobile number in the following ways:

• If you have previously agreed to us using your mobile number for direct marketing purposes, you may change your mind at any time by contacting us at you can reply “STOP” or “Unsubscribe” to stop receiving the messages

7. Sharing Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. Your Rights

You have the right to request details of the personal information we hold about you. If you would like a copy of this information, please contact us at

9. Changes to this Policy

Penguin Publishing Experts may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are comfortable with any changes.

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Explore Frequently Asked Questions

Your royalties are paid directly into your bank account. We don’t take any of your royalties. Your royalties will be NET the royalty fee charged by the outlet that sold your book; Amazon, Barnes & Noble etc.

Yes, you get to choose your ink quality, paper weight and book size. We send you a list to choose from at the start of your publishing journey. Your book size is fixed once the book has been formatted. You are free to change your paper weight and ink quality at any time in the dashboard that is created for you.

This depends on the publishing plan you sign up for. When you sign up for our most comprehensive plan, you will be plugged in to one of the publishing industry’s largest global book distribution networks, including access to over 40+ top publishing platforms, independent bookstores, online stores, chain stores, eBook retailers, etc.

This depends on the publishing plan you sign up for. When you sign up for our most comprehensive plan, you will be plugged in to one of the publishing industry’s largest global book distribution networks, including access to over 40+ top publishing platforms, independent bookstores, online stores, chain stores, eBook retailers, etc.

You keep 100% of your copyright and you own your book and all associated rights entirely – that’s what separates our service apart from others. The sales and distribution accounts are setup in your name.

There are no hidden costs. All prices are quoted at the start of the publishing process.

You have complete control over setting the retail price of your book, so you are free to charge as little or as much as you like. We guide you on this aspect as part of our publishing service.

The average turnaround time is 4 to 8 weeks, but this is not guaranteed in all cases. Generally, the quicker you are in sharing your feedback and approval on our work, the quicker we can get your book published.

We use PDF proof copies of the book as they are faster and more cost effective.

You can order as many copies of your book as you like but they are charged at cost price. This means you are just charged purely for the printing and shipment cost of the books you order.

This is handled through the Print on Demand facility of the publishing platforms where we publish your book. For example, if someone orders the book on Amazon, Amazon's Print-on-Demand facility prints and distributes the book to the customer and you are paid your royalty.

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Unlock the door to your publishing dreams! Whether you're a seasoned author or a first-time writer, we're here to turn your manuscript into a masterpiece. Contact our dedicated team, and let's embark on this exciting publishing journey together. Your story deserves to be shared with the world, and we're ready to make it happen.

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